User's may experience issues with various web applications, or the website itself. Prior to following the escalation path, please troubleshoot the user's issues with the following steps. 

Troubleshooting steps

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Do they have internet access?

• Can they access other websites?

Verify URL

• Are they going to the correct website?
• Is it spelled correctly?

Incognito or Private Window

• Try multiple browsers.
• Try clearing cache/cookies.

Can they log into auth?

• https://auth.bethel.edu

Do multiple users experience the issue?

 

Info
If the issue persists after the above troubleshooting, please view specific troubleshooting articles for each web application.

Related articles

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