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The content filter will sometimes misidentify a website and it will be inappropriately blocked.

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. It takes 2-3 business days for BrightCloud to process new URL category requests.

1. You can request access to a misclassified by contacting the Help Desk and provide with the following information.
   
   
   • The website's URL
     
     
   • Description of the sites actual content
     
     
   • Need / reason for accessing the site
     
     
   • Urgency of request (if applicable)
     
   Once the Help Desk has this information a
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   Note: You can also fill out the BrightCloud Self Service form to request a new website classification.
   
   
2. A Help Desk staff member will then investigate the appropriate course of action. This process will take 2-3 business days to complete.

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1. site and if deemed appropriate fill out the BrightCloud Self Service form. In the event that it is time sensitive the case will be forwarded onto Network Services.

Temporary Access Requests

Occasionally and for a short time, access to appropriately-blocked website is required for academic purposes. In these circumstances please use the following procedure.

1. Contact the Department Chair or the Faculty member teaching your course and explain the reason for the request.
   
   
2. If deemed appropriate the Department Chair will contact the Vice President of ITS. The request should include:
   
   
   • The website's URL
     
     
   • The time frame it should be unblocked
     
     
   • A rationale for this action
     
     
3. The appropriate ITS staff member will take the appropriate action deemed by the Vice President of ITS.