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Summary

This article shows you ways explains how to forward calls on your Bethel-provided Polycom desk phone using the web portalEvolve IP OSSmosis Personal Portal. These steps apply to a personal desk phone number. If you need forwarding set up for a group number that is not tied to just one desk phone, such as a call center, please contact the ITS Help Desk at helpdesk@bethel.edu to inquire about this possibility.

1. To access these features, log on to portal.bwsip.com. Once you log on the web portal, login to https://evolveip.my-cloud-manager.com/PersonalPortal/login.jsp. Once you login, you will see the dashboard (pictured below). If you aren't sure how to login, please reference the Evolve IP OSSmosis Personal Portal Confluence article.
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2. Sometimes To access the Forwarding options will appear on the Feature Quick Set on the left. If these options are not there check for them under Services.
   1. If they are on the Feature Quick Set, click on the sliders to move them to the on position. 
   2. If they are on the Services side, click on the appropriate feature you want to turn on.
3. It should take you to a page similar to the one pictured below. From here, click on the gear/settings icon.
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4. Make , click the Basic Features tab on the top row. In the underlying tab, the forwarding options will appear under the default tab for Basic Forwarding (pictured below).
5. For any of the 4 feature options you wish to activate, which are described in detail below, make sure to check the box to make sure the feature is active. Then put in a 10-digit digit phone number that you would like your calls to be forwarded to, including area code, prefix, and extension with no other punctuation (ex. 6516386500). Click Save Changes on the left column when you are done (pictured below).Image Removed

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Call Forward Always

Call Forward Always forwards every call sent to your desk phone. It is helpful if you are having a busy day and won't be at your phone. This option comes with a an optional Ring Reminder feature, which beeps the desk phone as a call is forwarded so you don't accidentally leave it on.

To activate this feature:

1. Select  Call Forward Always and select the gear icon. Enter the the checkbox to the right of Always.

2. Input the 10-digit number you would like these calls to forward to and select Is Active. 

3. Click Save.

Call Forward Busy

Call Forward Busy routes calls to a different number when your line is busy. This option is helpful when you're going to be in a conference call or a long conversation and are worried about missing important calls. Using the web portal, you can turn on this feature while your phone is in use.

To activate this feature:

1. Select Call Forward Busy and select the gear icon.

2. Enter the number you would like these calls to forward to and select Is Active.

3. Click Save

   1. Optionally, select the checkbox for Play Ring Reminder when a call is forwarded.

4. Click Save Changes on the left column.

Call Forward No Answer

Call Forward No Answer directs calls to a different number when you do not answer. You can enter the number of times the phone rings before forwarding (options are None and numbers 2-20). This option is helpful if you're going to be away from your desk for an extended period of time and don't want to have to worry about turning on Call Forward Always.

To activate this feature:

1. Select Call Forward No Answer and select the gear icon.Enter the the checkbox to the right of No Answer.
2. Input the 10-digit number you would like these calls to forward to.
   1. Optionally, edit the Number of Rings in the drop-down menu.
3. Click Save Changes on the left column.

Call Forward Busy

Call Forward Busy routes calls to a different number when your line is busy. This option is helpful when you're going to

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Select the number of rings before forwarding.

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Click Save.

Call Forward Not Reachable

Call Forward Not Reachable be in a conference call or a long conversation and are worried about missing important calls. Using the web portal, you can turn on this feature while your phone is in use.

To activate this feature:

1. Select the checkbox to the right of Busy.
2. Input the 10-digit number you would like these calls to forward to.
3. Click Save Changes on the left column.

Call Forward Unreachable

Call Forward Unreachable sets a backup number to route calls to if your physical device is out of order. This option is only available through the web portal, and it is helpful if you are going through an office renovation or your phone is having connection issues. This option is most effective if you set a backup number and leave Call Forward Not Reachable Unreachable on so you do not miss any important calls in case of a phone issue.

To activate this feature:

1. Select Call Forwarding Not Reachable and select the gear icon.

2. Enter the Select the checkbox to the right of Unreachable.
3. Input the 10-digit number you would like these calls to forward to and select Is Active.
4. Click Save Changes on the left column.