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This article explains how to forward calls on your Bethel-provided Polycom desk phone using the Evolve IP OSSmosis Personal Portal. These steps apply to a personal desk phone number. If you need forwarding set up for a group number that is not tied to just one desk phone, such as a call center, please contact the ITS Help Desk at helpdesk@bethel.edu to inquire about this possibility.

1. To access the web portal, login to https://evolveip.my-cloud-manager.com/PersonalPortal/login.jsp. Once you login, you will see the dashboard (pictured below). If you aren't sure how to login, please see this reference the Evolve IP OSSmosis Personal Portal Confluence article.
   
2. To access the Forwarding options, click the Basic Features tab on the top row. In the underlying tab, the forwarding options will appear under the default tab for Basic Forwarding (pictured below).
3. For any of the 4 feature options you wish to activate, which are described in detail below, make sure to check the box to make sure the feature is active. Then put in a 10-digit phone number that you would like your calls to be forwarded to, including area code, prefix, and extension with no other punctuation (ex. 65163521306516386500). Click Save Changes on the left column when you are done (pictured below).

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Call Forward Always

Call Forward Always forwards every call sent to your desk phone. This option comes with an optional Ring Reminder feature, which beeps the desk phone as a call is forwarded so you don't accidentally leave it on.

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1. Select the checkbox to the right of Always.

2. Input the 10-digit number you would like these calls to forward to.

   1. Optionally, select the checkbox for Play Ring Reminder when a call is forwarded.

3. Click Save Changes on the left column.

Call Forward No Answer

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1. Select the checkbox to the right of No Answer.
2. Input the 10-digit number you would like these calls to forward to.
   1. Optionally, edit the Number of Rings in the drop-down menu.
3. Click Save Changes on the left column.

Call Forward Busy

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1. Select the checkbox to the right of Busy.
2. Input the 10-digit number you would like these calls to forward to.
3. Click Save Changes on the left column.

Call Forward Unreachable

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1. Select the checkbox to the right of Unreachable.
2. Input the 10-digit number you would like these calls to forward to.
3. Click Save Changes on the left column.