Page Comparison

If you have a Webex account and use the Webex desktop app for calling features, voicemail is accessible from the Webex app as well. This article describes how to call and login to voicemail on the Webex desktop app for the purpose of listening to voicemail messages (if not already sent to your email) or setting new greeting audios (which play before a caller leaves a message).This Confluence article provides user instructions for logging into the voicemail inbox in the Cisco Webex desktop app. Other Voicemail-related knowledge base articles are located within the Voicemail section of Confluence.

To jump to a specific header in this article:

• Logging into Voicemail

• Logging In (first time only)

Logging into Voicemail

• To log into the voicemail on Webex, first, click the Voicemail icon on the left sidebar of the app (highlighted in yellow on the photo below).

...

• Type your numeric voicemail passcode and click the # key. The voicemail password should accept and log you into the voicemail. If the login password does not accept multiple times, please email the ITS Help Desk at helpdesk@bethel.edu to request a voicemail passcode reset for your phone number.

• Following the login to the voicemail, the rest of the steps for navigating the voicemail inbox are read out loud by the automated voicemail system. Some other Confluence articles that may help you navigate the voicemail are linked below:

  • Setting Up Your Voicemail on your Bethel Polycom Phone

  • Changing Your Voicemail Greeting on Your Bethel Phone

• Please direct any questions to the ITS Help Desk at helpdesk@bethel.edu

Logging In (first time only)

Upon logging into your Webex voicemail, you will be requested to change the default password.

1. When the voicemail accepts the default voicemail password, you will be asked to change your password. There are a number of password requirements that the system needs to be met before it will accept your new password:

   1. Must be at least 6 digits, but no more than 8.

   2. Cannot be the last passcode.

   3. Cannot be repeating patterns (example: 121212)

   4. Cannot be the user's own extension or phone number.

   5. Cannot be the user's own extension or phone number reversed/backwards.

   6. Cannot contain 3 or more repeated digits.

   7. Cannot contain more than 3 sequentially ascending digits or 3 sequentially descending digits (example: 123 or 321)

2. Use the dial pad to type a new numeric password, then press the # key.

3. Enter your new password again followed by the # key.

4. You likely (but not always) be asked to record a personalized name. State your name when prompted and if you are happy with the name recording, press the # key. If you would like to record a different name press the * key.

   1. Note: If the automated system does not ask you to record your name, it will continue using the previously recorded name until you change it. Follow the steps under the header for Recorded Name in the Confluence article for Changing the Voicemail Greeting on a Bethel Phone to set your own name recording.

5. You will then be given additional options such as listening to messages, recording a VM greeting, etc.

6. Once completed you can hang up the voicemail call. Future logins will use your newly set password.