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If BitLocker presents itself within the Start-Up Repair menu, Windows has identified that something caused the system to shut down unexpectedly and it is trying to resolve the issue. In order for Start-Up Repair to run on a system that is BitLocker encrypted, it will prompt for the BitLocker recovery key. If you are receiving this message, often restarting the PC, and selecting 'Start Windows Normally' when prompted will resolve the issue. This should allow the user to resume working with little interruption. If the screen continues to appear, contact Desktop Services for the recovery key and then verify that the Start-Up Repair completed successfully. If Start-up Repair cannot complete, a re-image may be necessary. 
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It is possible that this error message is happening due to a software or hardware issue (i.e. blue screening). If this is the case, please note it is NOT a Bitlocker issue, but a system error. |