User's may experience issues with various web applications, or the website itself. Prior to following the escalation path, please troubleshoot the user's issues with the following steps.
Troubleshooting steps
Do they have internet access?
- Can they access other websites?
Verify URL
- Are they going to the correct website?
- Is it spelled correctly?
Incognito or Private Window
- Try multiple browsers.
- Try clearing cache/cookies.
Can they log into auth?
- https://auth.bethel.edu
Do multiple users experience the issue?
If the issue persists after the above troubleshooting, please view specific troubleshooting articles for each web application.
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