Forwarding Calls on Your Polycom Phone Using the Web Portal

Summary

This article shows you ways to forward calls on your Bethel provided Polycom phone using the web portal.

1. To access these features, log on to portal.bwsip.com. Once you log on you will see the dashboard (below).
   
2. Sometimes the options will appear on the Feature Quick Set on the left. If these options are not there check for them under Services.
   1. If they are on the Feature Quick Set, click on the sliders to move them to the on position. 
   2. If they are on the Services side, click on the appropriate feature you want to turn on.
3. It should take you to a page similar to the one pictured below. From here, click on the gear/settings icon.
   
4. Make sure to check the box to make sure the feature is active. Then put in a 10-digit phone number that you would like your calls to be forwarded to. Click Save.
   

Call Forward Always

Call Forward Always forwards every call sent to your desk phone. It is helpful if you are having a busy day and won't be at your phone. This option comes with a Ring Reminder feature so you don't accidentally leave it on.

To activate this feature:

1. Select Call Forward Always and select the gear icon.

2. Enter the number you would like these calls to forward to and select Is Active. 

3. Click Save.

Call Forward Busy

Call Forward Busy routes calls to a different number when your line is busy. This option is helpful when you're going to be in a conference call or a long conversation and are worried about missing important calls. Using the web portal, you can turn on this feature while your phone is in use.

To activate this feature:

1. Select Call Forward Busy and select the gear icon.

2. Enter the number you would like these calls to forward to and select Is Active.

3. Click Save.

Call Forward No Answer

Call Forward No Answer directs calls to a different number when you do not answer. You can enter the number of times the phone rings before forwarding. This option is helpful if you're going to be away from your desk for an extended period of time and don't want to have to worry about turning on Call Forward Always.

To activate this feature:

1. Select Call Forward No Answer and select the gear icon.

2. Enter the number you would like these calls to forward to and select Is Active.

3. Select the number of rings before forwarding.

4. Click Save.

Call Forward Not Reachable

Call Forward Not Reachable sets a backup number to route calls to if your physical device is out of order. This option is only available through the web portal, and it is helpful if you are going through an office renovation or your phone is having connection issues. This option is most effective if you set a backup number and leave Call Forward Not Reachable on so you do not miss any important calls in case of a phone issue.

To activate this feature:

1. Select Call Forwarding Not Reachable and select the gear icon.

2. Enter the number you would like these calls to forward to and select Is Active.

3. Click Save.

Call Forward Selective

Call Forward Selective directs calls to a different number depending on the schedule set on the phone. This option is only available through the web portal, and it is helpful if you only want phone calls during a certain time period (such as during typical work hours). This option does require a Premium License and will not be available to all Bethel community members. 

To activate this feature:

1. Search Call Forwarding Selective and select it. 
2. Select the Plus icon in the Call Forwarding Selective Criteria section.
3. Set Forward To as Forward to Specified Number and Forward to Specified as the number you would like the calls to forward to. 
4. Select the Time Schedule desired. Commonly this will be Call Forward 8-4:30. This will only forward the calls from 8am to 4:30pm.
5. Click Save. The Call Forward Selective Criteria section should have an active forwarding rule.