Internet Explorer (Windows 10 or older)

Summary

On this page you will find information on troubleshooting your Internet explorer web browser. Please refer to the directions below for clearing website data, history, passwords, etc.

Clearing Website Data (cache, cookies, and history)

1. On the top right-hand corner of the window, click on the "Gear" icon.

2. Scroll down to "Safety".

   1. Select "Delete browsing history"

      Open

      

3. A small window will pop-up.

   1. Select the data to be removed. 

      Open

      

   2. Click "Delete"

Blocking pop-ups

1. On the top right-hand corner of the window, click on the "Gear" icon.

   Open

   

2. Select "Internet options"

   1. Select the "Privacy" tab

      Open

      

   2. Make sure that "Turn on Pop-up Blocker" is checked. 

3. Click "Apply"

InPrivate Browsing

1. On the top right-hand corner of the window, click on the "Gear" icon.

2. Scroll down to "Safety".

   1. Select "InPrivate Browsing"

      Open

      

3. A new browser window will appear.