Forwarding Calls on Your Polycom Phone Using the Evolve IP Portal
- Micah Weiberg
This Confluence article covers how to forward calls on your Bethel Polycom desk phone using the Evolve IP OSSmosis Personal Portal. Other Evolve IP portal-related knowledge base articles are located within the Evolve IP OSSmosis Personal Portal section of Confluence.
Note: These steps only apply to a personal/individual phone number. If you need forwarding set up for a group number that is not tied to just one desk phone, such as a call center, please see the article for Forwarding Calls using Evolve IP Remote Office .
To jump to a specific header in this article:
Logging In and Accessing the Forwarding Settings
Follow the steps outlined in the article for Logging Into the Evolve IP OSSmosis Personal Portal. When those steps have been completed, continue to step 2 in this article.
To access the Forwarding options, click the Basic Features tab on the top row (highlighted in red in the photo below).
In the underlying tab, the forwarding options will appear under the default tab for Basic Forwarding.
For any of the 4 feature options you wish to activate, which are described in detail below, make sure to check the box to make sure the feature is active. Then put in a 10-digit phone number that you would like your calls to be forwarded to, including area code, prefix, and extension with no other punctuation (ex. 6516386500). Click Save Changes on the left column when you are done (pictured below).
Forwarding Options
Please reference the photo directly above when following the below forwarding settings.
Call Forward Always
Call Forward Always forwards every call sent to your desk phone. This option comes with an optional Ring Reminder feature, which beeps the desk phone as a call is forwarded so you don't accidentally leave it on.
To activate this feature:
Select the checkbox to the right of Always.
Input the 10-digit number you would like these calls to forward to.
Optionally, select the checkbox for Play Ring Reminder when a call is forwarded.
Click Save Changes on the left column.
Call Forward No Answer
Call Forward No Answer directs calls to a different number when you do not answer. You can enter the number of times the phone rings before forwarding (options are None and numbers 2-20). This option is helpful if you're going to be away from your desk for an extended period of time and don't want to have to worry about turning on Call Forward Always.
To activate this feature:
Select the checkbox to the right of No Answer.
Input the 10-digit number you would like these calls to forward to.
Optionally, edit the Number of Rings in the drop-down menu.
Click Save Changes on the left column.
Call Forward Busy
Call Forward Busy routes calls to a different number when your line is busy. This option is helpful when you're going to be in a conference call or a long conversation and are worried about missing important calls. Using the web portal, you can turn on this feature while your phone is in use.
To activate this feature:
Select the checkbox to the right of Busy.
Input the 10-digit number you would like these calls to forward to.
Click Save Changes on the left column.
Call Forward Unreachable
Call Forward Unreachable sets a backup number to route calls to if your physical device is out of order. This option is only available through the web portal, and it is helpful if you are going through an office renovation or your phone is having connection issues. This option is most effective if you set a backup number and leave Call Forward Unreachable on so you do not miss any important calls in case of a phone issue.
To activate this feature:
Select the checkbox to the right of Unreachable.
Input the 10-digit number you would like these calls to forward to.
Click Save Changes on the left column.