If someone has trouble with the Follow-Me-Printer after they have already connected to it try the following.
1) Remove the Device from either Control Pane l> Panel > Devices and Printers or Settings > Devices 2) Follow instructions on Printing at Bethel to reinstall the printer. - If you receive an error when trying to reinstall the printer you will need to restart the Print Spooler service | Expand |
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| title | How to restart the Print Spooler Service |
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| 1) Open the Start menu and type "Services" 2) Find the "Print Spooler" Service (these should be in alphabetical order) 3) Right-Click and select Restart - Try reinstalling the printer at this point.
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If you still get an error after the Print Spooler restart, try restarting the computer itself. If you continue to get an error after a computer reboot, the student will need to contact Print Services x8613. |
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| title | Advanced Troubleshooting for Help Desk Staff |
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| - Open "regedit.exe".
- Navigate through the folders, or keys, as follows: "HKEY_LOCAL_MACHINE | SYSTEM | CurrentControlSet | Control | Print | Environments | Windows x64 | Drivers | Version-3."
- Right-click the UNIFLOW printer from the left pane and select "Delete" from the context menu.
- Return to the "Print" key and then expand “Printers". Right-click the Follow-Me-Printer from the left pane and select "Delete" from the context menu.
- Navigate to "HKEY_CURRENT_USER | Printers | Connections"
- Right-click the "Follow-Me-Printer" from the left pane and select "Delete" from the context menu.
- Open "services.msc" Double-click "Print Spooler." Click “restart" to restart the service.
- Try re-installing the printer driver.
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