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This specific error will only occur on Macintosh computers and is indicating either a wrong username or password. This typically happens either on first setup or when someone changes their password. 1) Click on the Refresh button to the right of the error. The box below will appear. 2) Confirm that "Name:" is their Bethel Username 3) Change the "Password:" to the correct Bethel password (same one that gets used for MyBethel) After changing to the correct username/password combo the print job should leave the print queue. | |||||||||||||||||
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If someone has trouble with the Follow-Me-Printer after they have already connected to it try the following. 1) Remove the Device from either Control Panel > Devices and Printers or Settings > Devices 2) Follow instructions on Printing at Bethel to reinstall the printer. - If you receive an error when trying to reinstall the printer you will need to restart the Print Spooler service
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This specific error will only occur on Macintosh computers and is indicating either a wrong username or password. This typically happens either on first setup or when someone changes their password. 1) Click on the Refresh button to the right of the error. The box below will appear. 2) Confirm that "Name:" is their Bethel Username 3) Change the "Password:" to the correct Bethel password (same one that gets used for MyBethel) After changing to the correct username/password combo the print job should leave the print queue. |