User's may experience issues with various web applications, or the website itself. Prior to following the escalation path, please troubleshoot the user's issues with the following steps.
Troubleshooting steps
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Do they have internet access?
- Can they access other websites?
Verify URL
- Are they going to the
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- URL listed on the applications Info page?
- Is
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- the URL spelled correctly?
Location
- Are they accessing the application from on campus?
- Some applications can only be access off-site via VPN. Check the application page for whether or not this is the case.
Incognito or Private Window
- Try multiple browsers.
- Try clearing cache/cookies.
Can they log into auth?
- https://auth.bethel.edu
Do multiple users experience the issue?
Do they have internet access?
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If the issue persists after the above troubleshooting, please view specific troubleshooting articles for each web application. |
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