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My Webex app signed out and my login credentials aren't working to log back in.I was provided a temporary Webex password by ITS, but now I want to set my own login password for Webex.
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If you are attempting to sign into Webex using the steps outlined in the article for Logging Into and Signing Out of Webex, but your login credentials aren’t working, please email helpdesk@bethel.edu, describing the issue and what your usernames for login are. Please do not provide what you believe your current password is. ITS can assist with a password reset for Webex.
I was provided a temporary Webex password by ITS, but now I want to set my own login password for Webex.
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Does Webex have a password reset policy?
Yes, your Webex account requires a password reset to occur within 90 days from the last password reset. Unfortunately, because Bethel’s Webex licenses are procured through our phone vendor, Evolve IP, there is no system currently in-place that alerts you that your password is about to expire.
The methods Bethel ITS would recommend for keeping track of this are:
Set a reminder on a device for approximately 80-85 days ahead of the last time your Webex password was reset. When this reminder pops up, follow the steps in the article for Resetting Your Webex Password to change your Webex password.
Similar to the steps above in the section for “my Webex app signed out and my login credentials aren’t working to log back in“, if your Webex password expires and you aren’t able to login, please email helpdesk@bethel.edu, describing the issue and what your usernames for login are. Please do not provide what you believe your current password is. ITS can assist with a password reset for Webex.
I have both a desk phone and the Webex app. When I am at my desk, both my desk phone and the Webex app on my computer rings with the incoming call. I only want to answer the call on my desk phone without the computer ringing.
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