Logging Into and Signing Out of Webex
- Micah Weiberg
This Confluence article provides user instructions for logging into and signing out of the Cisco Webex desktop app. Other Webex-related knowledge base articles are located within the Webex section of Confluence.
To jump to a specific header in this article:
Logging In
To login to your Webex account, begin by clicking the Sign In button.
A prompt on a black background should appear asking for your email address. This will require the Bethel email address corresponding to the Webex account you are attempting to login to. For most employees, this will be their personal Bethel email address, but for employees signing into a call center or shared phone line, it may be a departmental email address. Please check with your department supervisor or email the ITS Help Desk if you are unsure.
Note: If a Webex account does not currently exist under the email address you provided, it will display an error as shown below. Please email the ITS Help Desk if you expect the email address you are attempting login with to have an existing account. Please do not continue further in the prompts to sign up for Webex outside the Bethel system. All Webex account creation must go through the ITS Help Desk.
The next screen should display a prompt on a white background for both a username and password. This will require the Evolve IP (Bethel's phone vendor) email address associated with the phone number and the password that has been assigned to the Webex license. The email address for this screen will not be a Bethel email address. The email address will always be the Bethel phone number you are attempting to use via Webex, ending with the email signature @voip.evolveip.net. For example, if your Bethel phone number is 651-638-6500, the username on this screen will be 6516386500@voip.evolveip.net (replace this example with the full number of the phone line you are attempting to use).
The password will either be provided by Evolve IP upon initial account setup or by a member of the ITS Network Services staff, who are able to reset Bethel Webex passwords within Evolve IP's remote system. If you do not know your password or require a new password, please email the ITS Help Desk requesting assistance with this.
If the username or password are incorrect, it will display an error as shown below. Email the ITS Help Desk if you expect the username and password you are attempting login with to be valid.
If login is successful, the next screen show appear as shown below. You are now logged in and able to use Webex for inbound and outbound phone calls.
Signing Out
To sign out of your Webex account, select the circular profile-icon in the top-left of the app.
A drop-down menu will appear. Select the Sign Out option at the bottom of the drop-down.
Sign-out of the Webex app is complete.