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Summary

This policy is a statement describing how Bethel Information Technology Services (ITS) provides network access in university residences for computers and devices.

Policy

  1. The primary method of connecting computers and other devices to Bethel’s network is Wi-Fi. Depending on the credentialing capabilities of the device, the primary network that can be connected to is titled Bethel. If a device is unable to connect to the Bethel network, the secondary network that can be connected to is Bethel-Guest.

    1. Note: Currently, due to the summer 2023 network upgrade, registering devices via their MAC address to the Bethel-Guest network is not working. Bethel ITS is working through final bugs in the setup before making it active again. An e-announcement will be made when it is ready for use (updated 8/21/24).

  2. If computers or other devices are unable to connect to the Bethel networks using Wi-Fi, Bethel ITS will activate up to one port per person in a Bethel residence room, or suite, subject to the availability of network resources, upon filling out the Port Activation Request form. Because of limited availability on network switches, there are no current exceptions to the one-port policy.

    1. If a user already has one active port, they may place a request to have that port turned off and their one port switched to a different port in a Bethel residence room/suite.
    2. Because each user gets one active port, if a roommate or other user needs their port activated, the other user will need to be the person to fill out a Port Activation Request for the port they want activated.
  3. Activate ports may not be used to connect unsupported, non-Bethel Wi-Fi devices such as routers, modems, extenders, gateways, etc. A device qualifies as such if it is broadcasting a local wireless network that is not emitting from the Bethel wireless access points and supported by Bethel ITS.
    1. If Bethel ITS locates an active port with a device suspected to qualify as such, the port is subject to deactivation by Bethel ITS. If students have connectivity issues where their devices will not connect at all to the network or are experiencing very slow connection speeds, please email the ITS Help Desk at helpdesk@bethel.edu so that ITS can assist in resolving any connection issues from supported Bethel network options.
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