Here is a PDF of the Bethel Phone Quick Start Guide(pdf) in case you would like another copy or to share with new employees.
General Tips
Soft keys around the screen on your phone change as you use them.
There is no longer a need to dial 9 to call out or use long distance codes.
Polycom phones will work as speakerphones they all have microphones and speakers.
If you are exploring your phone remember the "Back" button, the "Home" button, and the "More" button
Links
Training Resources for Bethel Polycom Phones | |
Phone Training handout | https://confluence.bethel.edu/x/1AA-/ |
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Voicemail Section
Voicemail Setup
| Check Voicemail Remotely
Forwarding a Voicemail When you are listening to a voicemail and want to send it to someone.
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Phone section
Screens Line Screen - the screen with phone numbers and names Home button - the button with the little house changes the screens. Soft Buttons - 4 buttons above the number pad that have labels above them that change as you use the phone. | Navigation disk is below the home button Center button chooses what’s highlighted
DND - Do Not Disturb is a soft button that forces all incoming calls to your voicemail. |
Transferring calls
Blind Transfer - If you wish to transfer a call to someone without a verbal hand off, you may blind transfer the call.
Press the Transfer button below the menu or the round button
to the left of your number pad
Press the Blind button below the menu.
Dial the number you wish to transfer this call to
Then you may hang up and the call will go to that number
Live Transfer - During a call, you may wish to transfer the person with whom you are talking to another person. If you wish to prepare the person you are transferring the call to, use the following steps.
Press the Transfer button below the menu or the round button
to the left of your number pad
Dial the number you wish to transfer this call to
Talk to the person receiving the call
After you have finished talking with the receiving party, press Transfer or
again or hang up
Transfer to Voicemail
Press the Transfer button below the menu or the round button
to the left of your number pad
Dial *55 and the the number you wish to transfer this call to
The call will then leave your phone and be picked up by the voicemail box
Placing Conference Calls
Call the first party, and after the call connects, press More, and select Confrnce.
Then, dial and connect with the second party and press Confrnc again.
From Lines or Calls view, you can:
Press Hold to hold all participants.
Press End Call to end the conference
Contact Directory
To view your Directory—Select Directories from Home view.
Select Contact Directory on the Directory screen.
To add a contact—Navigate to your Contact Directory and press Add.
Enter the contact’s information, and press Save.
To make a contact a Favorite, enter a Favorite Index number.
To update contact information—Navigate to your Contact Directory and select the contact. Press Info, press Edit, update the contact’s information, and press Save.
To delete a contact— Navigate to your Contact Directory and select the contact. Press Info, press Delete, and press Yes to confirm.
To search for a contact—Navigate to your Contact Directory and press Search. Enter search criteria and press Search.
To dial a contact from your Directory— Navigate to your Contact Directory and select the contact. From the contact’s information screen, select the contact’s phone number.