Summary
This article shows you ways to forward calls on your Bethel provided Polycom phone using the web portal.
To access these features, log on to portal.bwsip.com.
Call Forward Always
Call Forward Always forwards every call sent to your desk phone. It is helpful if you are having a busy day and won't be at your phone. This option comes with a Ring Reminder feature so you don't accidentally leave it on.
To activate this feature:
Select Voice Settings from the right menu.
Select Call Forward Always and select the gear icon.
Enter the number you would like these calls to forward to and select Is Active.
Click Save.
Call Forward Busy
Call Forward Busy routes calls to a different number when your line is busy. This option is helpful when you're going to be in a conference call or a long conversation and are worried about missing important calls. Using the web portal, you can turn on this feature while your phone is in use.
To activate this feature:
Select Voice Settings from the right menu.
Select Call Forward Busy and select the gear icon.
Enter the number you would like these calls to forward to and select Is Active.
Click Save.
Call Forward No Answer
Call Forward No Answer directs calls to a different number when you do not answer. You can enter the number of times the phone rings before forwarding. This option is helpful if you're going to be away from your desk for an extended period of time and don't want to have to worry about turning on Call Forward Always.
To activate this feature:
Select Voice Settings from the right menu.
Select Call Forward No Answer and select the gear icon.
Enter the number you would like these calls to forward to and select Is Active.
Select the number of rings before forwarding.
Click Save.
Call Forward Not Reachable
Call Forward Not Reachable sets a backup number to route calls to if your physical device is out of order. This option is only available through the web portal, and it is helpful if you are going through an office renovation or your phone is having connection issues. This option is most effective if you set a backup number and leave Call Forward Not Reachable on so you do not miss any important calls in case of a phone issue.
To activate this feature:
Select Voice Settings from the right menu.
Select Call Forwarding Not Reachable and select the gear icon.
Enter the number you would like these calls to forward to and select Is Active.
Click Save.