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- In the text box labeled Description, you may enter a description of the device you are adding. This field is not necessary in order to register the device and is optional. The same "no apostrophe or special character" requirements from the Device Name field may apply.
- Once the device has been registered, it will be located in the list of Managed Devices. You will know that it is ready to connect if you see Pending next to the device.
- Connect the device to the Wi-Fi network titled ITS-Help-Desk and confirm if internet connection is now working. If you experience errors that are not covered in the Common Errors section below, please email the ITS Help Desk at helpdesk@bethel.edu with screenshots and a description of your issue.
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The Device ID already exists error indicates that the MAC address you attempted to register has already been connected to the ITS-Help-Desk network and you'll need to "forget" the network on the device and wait 24-48 hours for it to be removed from the system before registering it.
The Error Loading Page is most often indicative of using a character that is not allowed in the Name or Description of the device. In the example above, the apostrophe is causing the error. Remove the offending character and the device will be able to be added. |
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