Overview
After Web Application Troubleshooting, as well as the specific troubleshooting below has been completed, follow the escalation paths based on the issue type.
*When contacting a user outside of ITS, please email them directly.
Escalation
Related to | Escalate issue to |
|---|---|
| Account / Login | scheduling-services@bethel.edu |
| EMS Campus Planning Interface | scheduling-services@bethel.edu |
| EMS Desktop Client Installation | Desktop Services |
| EMS Web App outage | Page the Apps Team |
| Functionality | scheduling-services@bethel.edu |