EMS - Escalation Paths

Owned by Former user (Deleted)
Last updated: Jul 17, 2020 by Former user (Deleted)
1 min read

Overview

After Web Application Troubleshooting, as well as the specific troubleshooting below has been completed, follow the escalation paths based on the issue type.

*When contacting a user outside of ITS, please email them directly.

Escalation

Related to
Escalate issue to
Account / Loginscheduling-services@bethel.edu
EMS Campus Planning Interfacescheduling-services@bethel.edu
EMS Desktop Client InstallationDesktop Services
EMS Web App outageApps Team
Functionalityscheduling-services@bethel.edu

Specific Troubleshooting