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EMS - Escalation Paths

EMS - Escalation Paths

Owned by Former user (Deleted)
Last updated: Jul 17, 2020 by Former user (Deleted)

Overview

After Web Application Troubleshooting, as well as the specific troubleshooting below has been completed, follow the escalation paths based on the issue type.

*When contacting a user outside of ITS, please email them directly.

Escalation

Related to
Escalate issue to
Account / Loginscheduling-services@bethel.edu
EMS Campus Planning Interfacescheduling-services@bethel.edu
EMS Desktop Client InstallationDesktop Services
EMS Web App outageApps Team
Functionalityscheduling-services@bethel.edu

Specific Troubleshooting

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