Unable to send email via EMS Client

Owned by Former user (Deleted)
Last updated: Mar 09, 2021 by Former user (Deleted)
2 min read

Summary

Users are able to send emails through the EMS Desktop Client. This functionality is provided via hMail Server client which is included in the normal EMS SCCM install job. 

Any errors preventing email within EMS usually have the same resolution. 

Symptoms

There are multiple error messages that can point to a problem with the hMail Server client. 

Error #1

Failure sending mail. Unable to connect to the remote server

failure sending mail

Error #2

The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.5.1 Authentication Required.

Resolution

Verify SCCM tasks 

  • open the Software Center
  • verify that all tasks in the EMS job completed successfully
  • if any failed, run it again
  • as long as the hMail Server pieces are successful email should work correctly
  • if this doesn't resolve the issue move to the next step

Verify EMS Client email settings

You must be signed into the computer with a user account that is also an EMS Administrator to verify these settings.

  • open EMS on the user's desktop
  • navigate to System Administration > Settings > Email settings 
  • make sure the settings are as follows