General Technology Overview

Purpose: Learn about the technology you'll use while at Bethel.


Support Resources

Information Technology Services Help Desk

ITS HelpDesk is the contact point for technology support at Bethel for students, faculty, & staff.

E-mail: helpdesk@bethel.edu 
Website: bethel.edu/its
Service Center (JIRA):
https://service.bethel.edu

Help Desk
Hours: M-Th 7:30am-8pm, F 7:30am-6pm, Sun 2-6pm
Phone: 651-638-6500
Location: Help Desk in Robertson Center, RC419

Research Assistance 

Bethel Research Librarians are available to help you with your library research and navigate the library databases and technologies.

University Library
Hours
Voice: 651-638-6224
Email: refdesk@bethel.edu
Website: https://www.bethel.edu/library/
Location: Hagstrom Center (HC), 3rd floor

Confluence is Bethel's Knowledge Base which contains technical tutorials confluence.bethel.edu 
Linkedin-Learning offers training on hundreds of topics, including Moodle and MS Office - https://www.linkedin.com/learning/

Technology Details

 MyBethel

MyBethel (my.bethel.edu) is your portal to all Bethel Information, including academics, finances, news, events, office websites and more. Read more information.

 Account - Identity and Access Management

Manage the following functions at iam.bethel.edu

  • Create and maintain your Bethel Community Account
  • Change or Reset Password
  • Create and manage an email alias
 Responsible Use Policy

You are responsible for all usage of your Bethel computing account, and you must read and abide by Bethel's Responsible Use Policy.

  • Your access to the network is provided primarily for educational purposes - not social or recreational.
  • Your Password is Private - DO NOT SHARE WITH ANYONE!!! If your parents, spouse, or anyone else knows your password you should change it at iam.bethel.edu.
    • If your parents, guardians, spouse or anyone else needs access to account information, please do so through the Proxy Process
  • Unauthorized distribution of copyrighted material, including unauthorized peer to peer file sharing, violates Bethel's Responsible Use Policy and may subject you to Bethel, civil, and criminal penalties.
 Wireless Access

Wireless access is available in all residence halls and academic buildings via the Bethel network as well as the optional Eduraom network. Devices other than computers and phones will need to be registered to Bethel-Guest.

 Wired (Ethernet) Access

Students living in Bethel housing can connect their computers to the Bethel network via ethernet as well. To read the policy and request activation of your room's port follow these instructions.

 Printing

Follow these Installation instructions to connect to Bethel's Follow-Me Printer. When you print to the Follow-Me printer, your documents are sent to the cloud. Print your jobs at any public Bethel printer using your Bethel ID card or your Bethel username and password. Access more information and support as needed. Be a good steward of our planet's resources and print only the pages you need.


 Email

Bethel community members are expected to check their email frequently for academic and other Bethel-related communications.  

  • Email Access: You can access your Bethel email via MyBethel, or from any web browser at mail.bethel.edu.
  • Email Settings:  If you prefer to use an email system outside of Bethel, you may choose to forward your Bethel email. 
  • Email Alias: You can create an email alias at iam.bethel.edu.
 Moodle

Moodle is Bethel's Learning Management System, which can be accessed via MyBethel, or directly at moodle.bethel.edu.  Check your Moodle course sites daily. View Moodle student tutorials for more details. 

 Google Apps

Bethel is a Google Apps for Education campus, meaning that you have access to the full suite of Google apps, including: Calendar, Drive, Hangouts, YouTube, Sites, Forms and more. Access via the Google Apps icon towards the upper right corner of your Bethel email.

 Viewing Google Drive Videos and Docs

In order to view Google Drive videos and docs that are linked in your Moodle course site, you will need to be logged into your Bethel email account (and may need to be logged out of any other gmail accounts).

 Linkedin Learning

The Bethel Community has access to all of the tutorials and courses available in Linkedin Learning. Visit https://betheluniversity.atlassian.net/wiki/x/6KgTAw to learn how to access your Linkedin Learning account.

 Cloud Storage

Employees and full-time students are encouraged to store their files in their Google Drive account or in their private and/or department folder on our secure server. 

  • Google drive -   found at drive.bethel.edu has 15GB of storage for students and up to 150GB of storage for Staff and Faculty.
  • bsp-nas drive -  Access your server folder using these instructions. On campus access: use bsp-nas links, and off-campus access: use VPN for Macbooks or for Windows.
 Campus Public Computers
  • BU Library (20 computers)
  • Anderson Center  (3 computers on 1st floor Community Commons; 1 in 2nd floor classroom suite)
  • Computer Classrooms: CC325 [35 computers], HC254 [30 computers] HC260 (22 computers]
  • Multimedia Computers, Scanners, Technology Checkout available in the BU Library
  • Residence Hall Lab Computers and Printers, Departmental Computers, Mobile Laptop Carts, and more
 Technology Checkout

The University Library checks out all kinds of technology, including: laptops, ipads, digital, still and video cameras, flash cards and flash drives, digital voice recorders, cables, connectors, chargers, and much, much more.

 Classroom Technology

Each general use classroom has an instructor station with a computer, display and projector with HDMI connection. Every classroom is also equipped with wireless presentation via Airtame.

 Bethel Online directory

Search for Bethel community members at directory.bethel.edu.

 Banner

Banner is Bethel's student information system that contains all of your registration information, student account information, and more.

  • You can access your Self-Service Banner account using the Banner link at MyBethel, or directly via Self-Service Banner at banner.bethel.edu.
 Add Proxy Access to your Bethel Account

To allow your parents or someone else to view your Banner information, you can add them as a proxy within Self-Service Banner. Read this Proxy Access FAQ and follow the instructions to set up a proxy.   

 Copyright - Keep it legal

Online sharing in today’s digital world is easy.  However uploading, downloading, or the swapping/sharing of copyrighted files without the copyright holder’s permission is illegal. These files may be articles, songs, movies, television shows, videos, or any other type of digital material. Those who are caught engaging in online piracy, can be charged with and possibly convicted of copyright infringement, which is a felony.  At Bethel, students may be denied network access, must meet with the a Dean of Student Life, remove illegally shared material, and pay a $100 network re-connection fee. These Bethel consequences are in addition to any criminal or civil penalties you may incur which could include up to 5 years in prison and up to a $250,000 fine.

 Security

Security:  Bethel uses modern security technology to protect you and your information when using our network. As a user you can help us by following these guidelines:

  • Create a strong password with at least 14 characters using letters, numbers, and symbols.
  • Set your Challenge Response questions and a recovery email address so you can reset your password
  • Bethel staff will NEVER ask you for your password.
  • NEVER share your password with anyone - not friends, not parents, not anyone. To share academic information with your parents or spouse, use Proxy Access
  • If you write down your passwords and your responses to challenge response questionsstore them securely.
  • Be cautious with email links and attachments, especially from unfamiliar sources or ones that request you to do something or to provide information.
    • If you think an email is suspicious, report it using the PhishAlert addon built into you Bethel G-mail.
  • Browse wisely when using the internet and be cautious when downloading any file or software.
 Bethel Alert System

Sign up to receive emergency notifications, school closures, and snow emergency info on your cell phone. For more information, see the BU-Bethel Alert information at www.bethel.edu/bethel-alert.