Port Activation Requests

In addition to wireless network access, students can choose to activate an Ethernet port in their dorm room if they want. Information on ITS policy for Ethernet ports can be found here: ITS Policy: Providing Ethernet Access in Campus Residences.

Filling out the form

There is a form in the Bethel ITS TOPdesk portal for port activations. Its description page in TOPdesk is titled Network Jack - Port Activation and the form itself is titled Network Port Activation Request. Click here for the direct link to the form.

If the above direct link does not take you to the form, navigate in a web browser to https://bethel.topdesk.net/ and navigate click-by-click through the following menu options that appear:
- All IT Services
- Network Infrastructure
- Network Jack - Port Activation
Please read the form description page prior to filling out the request form.
Click the blue button titled Network Port Activation Request on the right side of the site to open the form (highlighted in red in the photo below).

Please complete the form to request the activation of an Ethernet port. The following fields are required:
- Telephone Number
- Dorm/building name that the network data jack/port is in
- Room number in the building where the data/jack port is
- Ethernet port number, as labeled on network data jack plate in the room. If there is no label or it is difficult to tell, please note this in the ticket and give your best guess as to what the label reads (if anything). Attaching a photo of the port and its label is most appreciated for ITS to troubleshoot this.
- Type of equipment the requested connection is for (i.e. PS5/Xbox, Amazon Alexa, PC, etc.)
- Any additional details/information
- Attach relevant documents (e.g. photos of the port's wall plate)
The following fields are optional but will be helpful if ITS needs to troubleshoot any potential issues while activating your port:
- University/College ID#
- Description of requested location of jack within the room (i.e. living room, bedroom, near desk, etc.)

You must also select the checkbox accepting the ITS Ethernet Access policy, which can be found linked at the top of this knowledge article.

Once this request is filled out it will create a ticket that will be assigned to our Network Services team to activate your port. Expected turnaround for activation is a minimum of 2 business days, but is subject to ITS workload. During the first month of the academic year (mid-August through mid-September), port activations may take closer to 1 week to be completed due to staff availability. You will be notified once your port is activated.

If you experience any issues while submitting this form or have any questions, please email ITS Help Desk at helpdesk@bethel.edu or call 651-638-6500 for assistance.