Recovering a Forgotten Password or Username

Summary

If you have set up a recovery email address, you can use the steps below to recover a lost password or username through email. This system can be used by applicants, students, or alumni. For steps on how to set up a recovery email address, click /wiki/spaces/hdarchive/pages/50695930. This is only used for active Bethel Community Accounts. Applicants are unable to use this process.

Details

1. Go to IAM at iam.bethel.edu.
    
2. On the log in screen, click Problems Logging In?
   
   
    
3. From this view, you can choose if you would like to recover a username or password. If you choose to recover your username, it will ask you to enter your non-Bethel email.
   
   
    
4. If you choose to recover your password, you will type in your username to the field shown.
   
   
    
5. You will then be prompted to enter your account recovery email address (non-Bethel email).
   
   
    
6. If the correct email address is entered, a verification code will be sent to your email. You can then confirm the code on the website and set up your new password.