Options for Where to Send Voicemail Messages
- Micah Weiberg
This Confluence article provides information on the available options for receiving voicemail messages within the phone system. Other Voicemail-related knowledge base articles are located within the Voicemail section of Confluence.
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Options
Voicemail messages are sent directly to the Polycom desk phone in your office. For instructions on how to access your voicemail messages on the desk phone, see the Confluence article for Setting Up Voicemail on a Polycom Desk Phone.
Voicemail messages are sent directly to the email address of your choice as an email containing an audio file of the message. The default location for this would be your Bethel email address, but it can also be set to a department email, other employee's email, etc. Messages are not sent to or accessible from the Polycom desk phone in your office.
Voicemail messages are sent to the Polycom desk phone in your office, with a carbon copy sent to the email address of your choice (combination of options 1 and 2).
If you are a new user or are inheriting a new desk phone line, the default option the phone is set to is option 1 for sending voicemail messages only to the desk phone.
Requesting a Change to Another Option
To change to another of the 3 options listed above, please complete the form for Voicemail Delivery Change Request. The form should look like what is shown in the photo below:
