Changing Your Voicemail Greeting on Your Bethel Phone

Summary

This article is for changing your voicemail greeting on your Bethel Polycom desk phone. If you have never accessed or setup your voicemail greeting on your Bethel Polycom phone, follow the directions in this Confluence article.

If you have any questions about the below information or encounter any issues, please email the ITS Help Desk at helpdesk@bethel.edu.

Change Recorded Name, Busy Greeting, or No Answer Greeting for an individual desk phone number

If the phone number you want the greeting changed for is an individual number, most likely being your personal Bethel-provided phone number, the below instructions will guide you through setting a new greeting message.

• Log into the voice portal by pressing the mail envelope button or by pressing *86 on the keypad.
  • If you are away from your desk phone, you can also access your voice portal from any phone by dialing your direct number and waiting for the voicemail greeting. Once you hear your greeting press the * key and continue with the next step in the below instructions.
• You will be asked to enter your voicemail password, then press the # key.
• You are now logged into the voice portal. This is where the steps for the recorded name or greeting audios diverge. Follow the relevant steps below depending on the audio you'd like to change.

Recorded Name

By default, the voicemail will play the Recorded Name in the format of "{Recorded Name} is not available to take your call. Please leave a message after the tone. Press the pound key to end recording." Follow the prompts from the automated system using the below input numbers to record a new name for the voicemail inbox.

• Press 3 to go to the greetings menu.
• Press 1 to go to the recorded name menu.
• Press 1 to record your name.
• Press 2 to play the current name recording.
• Press * to return to the previous menu.
• Press # to repeat the options.

Busy or No Answer Greetings

If you prefer the voicemail not to play the default greeting of "{recorded name} is not available to take your call. Please leave a message after the tone. Press the pound key to end recording" when a caller reaches your voicemail, follow the prompts from the automated system using the below input numbers to record a new Busy or No Answer Greeting for the voicemail inbox.

Note: A Recorded Name must be completed before the system will save and use your Busy or No Answer Greeting. Follow the Recorded Name steps above to complete this or confirm the existing recorded name is satisfactory prior to following the steps below.

• Press 1 to access your voicemail inbox. The system will play a recording that starts with "Welcome to your ComPilot voice portal".
• Press 2 to change the Busy Greeting (This is the greeting that plays when you are currently on the phone and another call comes in).
  • Press 1 to record a new greeting.
  • Press 2 to play the current greeting.
  • Press 3 to revert back to the default system Busy Greeting.
  • Press * to return to the previous menu.
  • Press # to repeat the options.
• Press 3 to change the No Answer Greeting (This is the greeting that plays when you do not answer your phone. This is the audio that will play to callers most often).
  
  • Press 1 to record a new greeting.
  • Press 2 to play the current greeting.
  • Press 3 to revert back to the default system No Answer Greeting.
  • Press * to return to the previous menu.
  • Press # to repeat the options.

Change Busy or No Answer Greetings for a group or departmental phone number

If the phone number you want the greeting changed for is an auto attendant, call center, or hunt group, where the phone number that runs the greeting message is not tied to one specific desk phone, it is recommended to send a new greeting as a recorded audio file to the ITS Help Desk. This can be performed by following the directions in this Confluence article.