Accessing Voicemail from Webex
- Micah Weiberg
If you have a Webex account and use the Webex desktop app for calling features, voicemail is accessible from the Webex app as well. This article describes how to call and login to voicemail on the Webex desktop app for the purpose of listening to voicemail messages (if not already sent to your email) or setting new greeting audios (which play before a caller leaves a message).
Logging into Voicemail
To log into the voicemail on Webex, first, click the Voicemail icon on the left sidebar of the app (highlighted in yellow on the photo below).
Next, click the Call Voicemail icon, which is the small phone icon in the middle column to the right of the “Voicemail” header (also highlighted in yellow on the photo above).
Clicking the Call Voicemail icon will begin a call into your voicemail. This will open a 2nd Webex window that only features the call information. An automated message will read, “Welcome to your ComPilot voicemail. Please enter your passcode, then press the # key. If you are not calling from your own phone, press the * key.”
Click the Keypad button (highlighted in yellow on the photo below) to open the call’s keypad function, which will open in another smaller window overlayed over the previous windows.
Type your numeric voicemail passcode and click the # key. The voicemail password should accept and log you into the voicemail. If the login password does not accept multiple times, please email the ITS Help Desk at helpdesk@bethel.edu to request a voicemail passcode reset for your phone number.
Following the login to the voicemail, the rest of the steps for navigating the voicemail inbox are read out loud by the automated voicemail system. Some other Confluence articles that may help you navigate the voicemail are linked below:
Please direct any questions to the ITS Help Desk at helpdesk@bethel.edu.