OneCard - Escalation Paths
Overview
After Web Application Troubleshooting, as well as the specific troubleshooting below has been completed, follow the escalation paths based on the issue type.
*When contacting a user outside of ITS, please email them directly.
Escalation
Related to | Escalate issue to |
|---|---|
Application Down | Apps Team |
Account/Login Issue | Apps Team |
Broken Functionality | Apps Team |