Accessing Voicemail in Webex

This Confluence article provides user instructions for logging into the voicemail inbox in the Cisco Webex desktop app. Other Voicemail-related knowledge base articles are located within the Voicemail section of Confluence.

To jump to a specific header in this article:

• Logging into Voicemail

• Logging In (first time only)

Logging into Voicemail

• To log into the voicemail on Webex, first, click the Voicemail icon on the left sidebar of the app (highlighted in yellow on the photo below).

Open

• Next, click the Call Voicemail icon, which is the small phone icon in the middle column to the right of the “Voicemail” header (also highlighted in yellow on the photo above).

• Clicking the Call Voicemail icon will begin a call into your voicemail. This will open a 2nd Webex window that only features the call information. An automated message will read, “Welcome to your ComPilot voicemail. Please enter your passcode, then press the # key. If you are not calling from your own phone, press the * key.”

• Click the Keypad button (highlighted in yellow on the photo below) to open the call’s keypad function, which will open in another smaller window overlayed over the previous windows.

Open

• Type your numeric voicemail passcode and click the # key. The voicemail password should accept and log you into the voicemail. If the login password does not accept multiple times, please email the ITS Help Desk at helpdesk@bethel.edu to request a voicemail passcode reset for your phone number.

Logging In (first time only)

Upon logging into your Webex voicemail, you will be requested to change the default password.

1. When the voicemail accepts the default voicemail password, you will be asked to change your password. There are a number of password requirements that the system needs to be met before it will accept your new password:

   1. Must be at least 6 digits, but no more than 8.

   2. Cannot be the last passcode.

   3. Cannot be repeating patterns (example: 121212)

   4. Cannot be the user's own extension or phone number.

   5. Cannot be the user's own extension or phone number reversed/backwards.

   6. Cannot contain 3 or more repeated digits.

   7. Cannot contain more than 3 sequentially ascending digits or 3 sequentially descending digits (example: 123 or 321)

2. Use the dial pad to type a new numeric password, then press the # key.

3. Enter your new password again followed by the # key.

4. You likely (but not always) be asked to record a personalized name. State your name when prompted and if you are happy with the name recording, press the # key. If you would like to record a different name press the * key.

   1. Note: If the automated system does not ask you to record your name, it will continue using the previously recorded name until you change it. Follow the steps under the header for Recorded Name in the Confluence article for Changing the Voicemail Greeting on an Individual Phone Number to set your own name recording.

5. You will then be given additional options such as listening to messages, recording a VM greeting, etc.

6. Once completed you can hang up the voicemail call. Future logins will use your newly set password.