Service Center Website
Overview - service.bethel.edu
The Bethel Service Center website is a new portal for submitting and managing your departmental requests. This portal currently contains only services offered by the ITS department, however, it will soon be expanded to include services from other departments as well.
The Service Center portal uses a new application, Jira (pronounced JEEra), which replaces Footprints as a service application. Jira is made by Atlassian, the same software company that makes Confluence. One of the more exciting features of using these applications together is that Confluence pages are now searchable directly from the main service center portal.
As of August 26th, 2019, Jira replaces Footprints as the service application specifically for the ITS department. Other departments that use Footprints (including Marketing) will continue to do so during a transition period until Footprints is completely retired by the end of 2019.
Introduction Tutorial
Updating / Checking Requests Tutorial
Adding Attachments Tutorial
Looking up past Footprints requests
ITS Footprints cases that were closed/resolved as of August 26th, 2019, were imported into a separate project space within Jira, called FootPrints Archive. Cases that were open as of August 26th, 2019, were imported into the main ITS project within Jira, called Information Technology Services.