Overview - service.bethel.edu

The Bethel Service Center website is a new portal for submitting and managing your departmental requests. This portal currently contains only services offered by the ITS department, however, it will soon be expanded to include services from other departments as well.

The Service Center portal uses a new application, Jira (pronounced JEEra), which replaces Footprints as a service application. Jira is made by Atlassian, the same software company that makes Confluence. One of the more exciting features of using these applications together is that Confluence pages are now searchable directly from the main service center portal.

As of August 26th, 2019, Jira replaces Footprints as the service application specifically for the ITS department. Other departments that use Footprints (including Marketing) will continue to do so during a transition period until Footprints is completely retired by the end of 2019.

Introduction Tutorial

Updating / Checking Requests Tutorial

Adding Attachments Tutorial

Looking up past Footprints requests

ITS Footprints cases that were closed/resolved as of August 26th, 2019, were imported into a separate project space within Jira, called FootPrints Archive. Cases that were open as of August 26th, 2019, were imported into the main ITS project within Jira, called Information Technology Services.

Looking up past Footprints requests

1. Log in to the portal at service.bethel.edu.

2. Click the Requests button at the top right.

3. The default view shows only open requests. To view all requests, including closed Footprints cases, change the dropdown on the left from Open requests to Any status.

4. If you'd prefer to only see a list of closed Footprints cases, and exclude any open/active requests you have with ITS, change the dropdown on the right from Any request type to FootPrints Case.

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